As the shift towards electric mobility continues to gain momentum in Malaysia, Sime Motors, the official distributor of BYD vehicles, is taking significant steps to ensure that BYD owners enjoy unmatched service and peace of mind. With the increasing popularity of electric vehicles (EVs), Sime Motors has expanded its aftersales network, now comprising 21 service centres across the nation, making it easier than ever for customers to access professional and reliable support for their BYD cars.
Sime Motors’ commitment to providing seamless aftersales support is reflected in its growing network of service centres. By the end of 2024, the company has established 21 service centres, including 17 Authorised Service Centres offering comprehensive Body & Paint (B&P) services. Strategically located across major cities like Penang, Johor Bahru, Klang Valley, and even East Malaysia, these service centres ensure that BYD owners nationwide can easily access top-tier maintenance and repair services.
These centres are equipped with state-of-the-art tools and staffed by certified technicians trained specifically in electric vehicle technology, ensuring that every BYD car receives expert care throughout its lifespan.
Advanced Facilities for a Premium Service Experience
At the heart of Sime Motors’ commitment to quality service is its cutting-edge infrastructure, designed to enhance the customer experience while maintaining the highest standards in vehicle care. BYD’s service facilities are equipped with advanced technology to provide both efficiency and convenience.
- Centralised Parts Distribution Centre (PDC): This digitally managed hub ensures that parts are delivered swiftly and efficiently to service centres nationwide, minimising wait times for customers. By streamlining the parts distribution process, BYD can guarantee timely repairs and help owners avoid prolonged vehicle downtime.
- Pre-Delivery Inspection (PDI) Centre: Before any BYD vehicle reaches the customer, it undergoes a thorough inspection at the PDI Centre. This includes quality checks and a space-efficient, three-level mechanical parking system to ensure that every car is fully prepared and meets the highest standards before delivery.
- EV-Specific Tools and Equipment: Every BYD service centre is equipped with the latest tools for maintaining electric vehicles. Customers can relax in modern, comfortable lounges while their vehicles undergo servicing, enjoying refreshments and access to workspaces.
- Body & Paint (B&P) Services: In addition to routine maintenance, BYD service centres also offer specialised body repair services using advanced equipment. Highly trained technicians ensure that all repairs adhere to original manufacturer standards, restoring vehicles to like-new condition.
BYD vehicles require a specific set of skills for proper maintenance, and Sime Motors has invested heavily in training its service team. All technicians are BYD-certified, with in-depth training in high-voltage systems, battery management, and other critical aspects of EV technology. These skilled technicians ensure that every repair and maintenance job is carried out to the highest standard, giving customers confidence that their vehicles are in expert hands.
Warranty Coverage and 24/7 Roadside Assistance
To further enhance the ownership experience, Sime Motors offers comprehensive warranty packages and support services for all BYD customers. The BYD warranty includes:
- 6 years or 150,000 km for the vehicle
- 8 years or 160,000 km for the battery (if the State of Health falls below 70%)
- 8 years or 150,000 km for the drive unit
In addition, 24/7 roadside assistance is available across Malaysia, ensuring that help is just a phone call away in case of an emergency. The BYD Customer Care Line (1300-38-1888) is available Monday to Friday from 8 am to 5 pm, providing support and assistance for any inquiries or feedback.
To provide added convenience, BYD offers flexible Service Packages designed to suit varying customer needs. These packages, available in 3, 6, and 8-year options, come in Standard and Plus tiers to accommodate different usage patterns. By locking in service prices, these packages offer customers protection from inflation and ensure that their vehicles receive expert care for years to come.
Service packages can be purchased individually or bundled with car loans, allowing for even greater convenience. Additionally, customers who service their vehicles at BYD Authorised Service Centres can extend the lifespan of their cars while maintaining optimal performance.
As we move into 2025, Sime Motors is dedicated to continuing its growth and ensuring that all BYD customers experience world-class service and support. With plans to expand its service network and introduce even more innovative solutions, Sime Motors is well-positioned to lead the charge in Malaysia’s electric vehicle revolution.
The future of EVs in Malaysia is looking brighter than ever, and Sime Motors is committed to providing BYD owners with the highest level of service, ensuring a reliable, sustainable, and hassle-free ownership experience.
For more information, visit https://byd.simedarbymotors.my or follow www.facebook.com/BYDCarsMalaysia or www.instagram.com/bydcarsmalaysia/. For enquiries, contact the Customer Care number at 1300-38-1888.
