Global technology and digital services leader NTT DATA has announced the launch of its Software Defined Infrastructure (SDI) Services Agent, introducing a new conversational, agentic service experience designed to transform enterprise infrastructure management. Embedded within NTT DATA’s SDI Services, the innovation leverages a sophisticated multi-agent system that enables enterprises to operate, optimize and govern complex IT infrastructure environments through AI-driven intelligence and natural language interactions.
The SDI Services Agent functions as an intelligent orchestrator, activating the appropriate AI agents behind the scenes to continuously monitor, reason and respond across networking, hybrid data centers, cybersecurity and digital workplace ecosystems. By combining live telemetry, historical data and policy-based safeguards, the platform delivers predictive intelligence, faster issue resolution and measurable business outcomes related to system availability, utilization and operational performance.
Unlike traditional AI assistants from Original Equipment Manufacturers (OEMs), which are typically limited to single-vendor environments, NTT DATA’s SDI Services Agent is purpose-built for multivendor enterprise ecosystems. This enterprise-grade capability provides organizations with real-time visibility, explainable AI decision-making and persona-based insights across diverse infrastructure environments, helping IT teams manage large-scale operations with greater confidence and efficiency in the AI era.
According to industry analyst Chris Barnard, Vice President at IDC, conventional infrastructure services are increasingly struggling to meet the evolving demands of AI-driven enterprises. He noted that NTT DATA’s innovative multivendor, AI-first approach allows infrastructure leaders to move beyond traditional maintenance models and focus on scalable, outcome-driven performance. The solution also incorporates sustainability insights, enabling organizations to better understand and optimize the environmental footprint of their infrastructure operations.
The launch aligns with findings from NTT DATA’s Global AI Report: A Playbook for AI Leaders, which revealed that organizations are increasingly investing in rebuilding core applications with embedded AI capabilities rather than relying on surface-level enhancements. Dilip Kumar, Global Head of Infrastructure Solutions at NTT DATA, emphasized that secure, enterprise-grade infrastructure combined with conversational agentic services is becoming a key business differentiator as AI adoption accelerates globally.
By acting as a digital twin for critical IT operational roles, the SDI Services Agent marks a significant evolution in enterprise infrastructure governance. While the platform automates and enhances day-to-day operational processes, human oversight remains central to decision-making, ensuring safe, controlled and deterministic AI-driven actions. With this latest launch, NTT DATA aims to help enterprises shift beyond routine infrastructure maintenance and unlock measurable business value through intelligent, AI-enabled infrastructure management.