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Tag: #NTTDATA

  • NTT DATA Unveils AI-Driven Agentic Services to Cut Enterprise Infrastructure Complexity

    NTT DATA Unveils AI-Driven Agentic Services to Cut Enterprise Infrastructure Complexity

    NTT DATA, a global leader in AI, digital business, and technology services, today launched its Software Defined Infrastructure (SDI) Services Agent. This conversational, multi-agent innovation is engineered to dismantle the growing complexity of managing large-scale, multivendor enterprise IT environments. As organizations aggressively scale their AI workloads, traditional infrastructure management models are becoming severe bottlenecks—a critical operational challenge this new deployment directly solves.

    The SDI Services Agent cuts through this complexity by acting as a centralized, intelligent orchestrator across networking, hybrid data centers, cybersecurity, and digital workplace environments. Instead of forcing IT teams to juggle isolated dashboards from various vendors, the system allows enterprises to interact with their entire infrastructure estate through simple, natural language prompts. Operating in the background, the multi-agent system continuously senses, reasons, and acts on live telemetry to deliver predictive intelligence and accelerate problem resolution.

    A major driver of IT complexity is vendor lock-in, but NTT DATA’s platform bypasses this by delivering enterprise-grade intelligence across diverse, multivendor ecosystems—a sharp contrast to standard OEM assistants tied to a single brand. By synthesizing live context, historical data, and corporate policy guardrails, the agent provides explainable AI decisions that simplify day-to-day operations. This shifts the IT workload from chaotic troubleshooting to streamlined governance, while keeping human teams firmly in control.

    “Traditional infrastructure services are increasingly out of step with the demands of an AI-driven enterprise,” said Chris Barnard, Vice President at IDC. “NTT DATA is differentiating itself through an innovative-first multivendor agentic service experience. Its AI-first approach enables infrastructure leaders to break out of traditional maintenance models and focus on outcomes at scale.”

    The urgency to simplify core systems is backed by data; NTT DATA’s recent Global AI Report reveals that 34.5% of AI leaders are abandoning surface-level add-ons to focus on deeply embedding AI into core applications. Dilip Kumar, Global Head of Infrastructure Solutions at NTT DATA, Inc., noted that this conversational agentic experience is a strategic differentiator, allowing businesses to move past basic “lights on” maintenance and turn complex infrastructure into a highly optimized asset that drives measurable business value.

    Beyond simplifying operations, the SDI Services Agent tackles environmental complexity by integrating built-in sustainability insights. This enables enterprises to clearly view, understand, and optimize the carbon and energy footprint of their infrastructure estates alongside standard performance metrics. The SDI Services Agent is available now globally, fully embedded within NTT DATA’s Software Defined Infrastructure Services portfolio.

  • NTT DATA Introduces Multivendor Agentic Services Solution for Enterprise Infrastructure

    Global technology and digital services leader NTT DATA has announced the launch of its Software Defined Infrastructure (SDI) Services Agent, introducing a new conversational, agentic service experience designed to transform enterprise infrastructure management. Embedded within NTT DATA’s SDI Services, the innovation leverages a sophisticated multi-agent system that enables enterprises to operate, optimize and govern complex IT infrastructure environments through AI-driven intelligence and natural language interactions.

    The SDI Services Agent functions as an intelligent orchestrator, activating the appropriate AI agents behind the scenes to continuously monitor, reason and respond across networking, hybrid data centers, cybersecurity and digital workplace ecosystems. By combining live telemetry, historical data and policy-based safeguards, the platform delivers predictive intelligence, faster issue resolution and measurable business outcomes related to system availability, utilization and operational performance.

    Unlike traditional AI assistants from Original Equipment Manufacturers (OEMs), which are typically limited to single-vendor environments, NTT DATA’s SDI Services Agent is purpose-built for multivendor enterprise ecosystems. This enterprise-grade capability provides organizations with real-time visibility, explainable AI decision-making and persona-based insights across diverse infrastructure environments, helping IT teams manage large-scale operations with greater confidence and efficiency in the AI era.

    According to industry analyst Chris Barnard, Vice President at IDC, conventional infrastructure services are increasingly struggling to meet the evolving demands of AI-driven enterprises. He noted that NTT DATA’s innovative multivendor, AI-first approach allows infrastructure leaders to move beyond traditional maintenance models and focus on scalable, outcome-driven performance. The solution also incorporates sustainability insights, enabling organizations to better understand and optimize the environmental footprint of their infrastructure operations.

    The launch aligns with findings from NTT DATA’s Global AI Report: A Playbook for AI Leaders, which revealed that organizations are increasingly investing in rebuilding core applications with embedded AI capabilities rather than relying on surface-level enhancements. Dilip Kumar, Global Head of Infrastructure Solutions at NTT DATA, emphasized that secure, enterprise-grade infrastructure combined with conversational agentic services is becoming a key business differentiator as AI adoption accelerates globally.

    By acting as a digital twin for critical IT operational roles, the SDI Services Agent marks a significant evolution in enterprise infrastructure governance. While the platform automates and enhances day-to-day operational processes, human oversight remains central to decision-making, ensuring safe, controlled and deterministic AI-driven actions. With this latest launch, NTT DATA aims to help enterprises shift beyond routine infrastructure maintenance and unlock measurable business value through intelligent, AI-enabled infrastructure management.