Global AI device ecosystem leader HONOR is raising the bar for after-sales service with a first-in-industry customized policy for its latest foldable phone, the HONOR Magic V5. This upgraded support package includes Worry-Free 1-Year Crack Protection and a 2-Year Quality Assurance plan, making the Magic V5 the only foldable phone in Malaysia to offer such comprehensive coverage.
As foldable phones become more popular, many consumers remain hesitant due to the high cost of screen repairs. Market insights reveal that inner screen repairs can average around RM2,600, while outer screens may cost about RM600. Understanding these concerns, HONOR is taking a proactive approach by offering free screen repairs for any manufacturer-related defects within two years for the Magic V5.
The Worry-Free 1-Year Crack Protection plan provides a one-time complimentary screen replacement for both the inner and outer displays in the event of accidental damage, such as drops or pressure impact. Users only need to pay a small RM60 labor fee. Additionally, the 2-Year Quality Assurance covers screen issues like green lines and water leakage, offering greater peace of mind for long-term usage.
To support its customers even further, HONOR has 14 service centers nationwide, all capable of performing on-site repairs for foldable screens. This wide service network helps reduce repair times and minimizes downtime, ensuring a worry-free experience for users across Malaysia.
The Magic V5 itself has been designed with durability in mind. It features a three-layer protection system that includes an alumina-coated anti-scratch outer layer, a reinforced aerospace-grade support layer, and a shock-absorbing non-Newtonian fluid core that hardens under impact. These improvements boost both inner and outer screen resilience, offering better drop and scratch resistance compared to its predecessor. The result is a slim, powerful device built to last.
The HONOR Magic V5 is now available for pre-order until 24 July 2025. It comes in four elegant color options: Dawn Gold, Ivory White, Silk Brown, and Black, and offers 16GB RAM with 512GB of internal storage. Customers who pre-order during this period will receive exclusive free gifts worth RM3,497, including a Harman Kardon Onyx Studio 9 speaker, the Worry-Free 1-Year Crack Protection, and the 2-Year Quality Assurance plan.
For more information, visit HONOR’s official website at www.honor.com/my/.
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