As Southeast Asia’s highly anticipated shopping season arrives, Lazada Malaysia is thrilled to introduce AI Lazzie, an advanced AI-powered shopping assistant poised to redefine the online shopping experience. Launching just in time for Lazada’s 11.11 Biggest Sale of the Year, this innovative feature offers shoppers new ways to navigate, discover, and make informed purchase decisions across the platform. The debut of AI Lazzie reflects Lazada’s commitment to delivering cutting-edge, personalised shopping journeys at unbeatable prices.
In a collaboration with Kantar, Lazada has published a comprehensive whitepaper titled “Artificial Intelligence Adoption in eCommerce in Southeast Asia,” offering insights into AI’s impact on online shopping across Southeast Asia. The study surveyed over 6,000 consumers from six Southeast Asian markets, including Malaysia, to evaluate awareness, trust, and shopping behaviors linked to AI on eCommerce platforms. Findings reveal that 88% of respondents rely on AI-generated recommendations when making purchase decisions, indicating high trust in AI tools to enhance their shopping experience. Furthermore, 52% of participants cited convenience as a top reason for integrating AI into their lives, while features like chatbots (47%), visual product searches (40%), and translation tools (40%) emerged as popular AI solutions meeting consumer needs.
AI Lazzie marks Lazada’s response to this demand for enhanced, personalised shopping experiences, providing users with tailored assistance around the clock. As the first-of-its-kind eCommerce AI chatbot powered by OpenAI’s ChatGPT, AI Lazzie offers contextual responses and product recommendations through Lazada’s Message+ feature, enabling consumers to quickly find products, access exclusive deals, and redeem discounts. This dynamic, conversational personal shopper promises a seamless, enjoyable shopping experience from discovery to checkout.
Four Dimensions of AI Lazzie: Discovery, Dependability, Deals, and Decision-Making
Designed to enhance four key dimensions of the shopping experience — Discovery, Dependability, Deals, and Decision-Making — AI Lazzie offers several innovative features to improve convenience, boost efficiency, and elevate user satisfaction:
- Smart Recommendations: Personalised product suggestions based on interactions, purchase history, and preferences, from budget picks to high-end options.
- Try-on Models: A virtual try-on feature for fashion, which helps users visualise clothing fits and sizes while offering tailored size recommendations. Sellers benefit from lower marketing and operational costs while increasing sales efficiency.
- AI-Generated Summaries: AI-generated summaries of customer feedback to help shoppers make quick, well-informed decisions, as well as engaging, informational product listings.
These features resonate with consumer demand, as evidenced by the study’s findings: 92% of AI users appreciate personalised recommendations, while *90% value AI’s ability to summarise product information. Nearly half of all respondents believe AI enhances product discovery, customer service, and overall enjoyment during online shopping.
Celebrate AI Lazzie with Lazada’s 11.11 Biggest Sale of the Year
To celebrate AI Lazzie’s launch, Lazada is introducing a personality quiz, “What’s Your Spirit Animal,” where shoppers answer playful questions to reveal their unique shopper persona. This quiz rewards participants with a LazCash voucher for their 11.11 purchases.
Running from 10 November (8pm) to 13 November, the 11.11 Biggest Sale of the Year brings unmatched savings across all categories. Highlights include:
- RM11 Crazy Deals: Between 10 and 13 November, shoppers can access incredible deals where select products valued at up to RM16,000 will be available for only RM11. Premium items such as smartphones, luxury massage chairs, and TVs from top brands like Samsung, Xiaomi, and GETHA are part of this exclusive event.
- Livestream Exclusives: Collectible enthusiasts can enjoy exclusive LABUBU Pop Mart blind boxes and discounts on Kiehl’s skincare, available only through livestream events beginning on 10 November.
- RM1,111 Off Voucher: From 7 to 13 November, shoppers can collect a voucher worth RM1,111 off with a minimum spend of RM4,000.
- Taobao Fashion Channel: This new channel offers stylish, affordable fashion and accessories, complete with free shipping and returns from China. Shoppers can enjoy a “Buy 3 at 20% off” promotion to build their dream wardrobe.
- Lowest Price Guarantee: Shop confidently with Lazada’s Lowest Price Guarantee, which offers a 120% LazCash refund on the price difference if a shopper finds a lower price elsewhere.
With platform-wide free shipping, up to 90% off on LazFlash deals, and heavy discounts on popular items, Lazada’s 11.11 Biggest Sale of the Year promises unbeatable deals and a hassle-free shopping experience. Whether searching for holiday gifts, daily essentials, or the latest gadgets, Lazada’s AI-powered innovations make it easier than ever for consumers to enjoy online shopping.
For more details on AI Lazzie or the 11.11 sale, visit www.lazada.com.my and follow the hashtags #LazadaMY1111Sale, #LowyaltyEra, and #LazadaMY on social media.
