Maxim Malaysia has reaffirmed its operational stability nationwide after officially receiving a final approval letter from the Land Public Transport Agency (APAD) to continue its e-hailing services across all states. The approval marks the completion of a three-month monitoring period, during which Maxim successfully demonstrated full compliance with regulatory requirements set by the authorities. This milestone signals the platform’s readiness to operate legally and confidently within Malaysia’s e-hailing ecosystem.
During a press conference in Kuala Lumpur, Mushfique Ahmed, Legal Compliance & Government Relations representative for Maxim Malaysia, highlighted the company’s focus throughout the monitoring period. Key efforts included strengthening the legalization process, providing financial and informational support for drivers, enhancing safety features, building an inclusive community, and expanding the company’s social responsibility initiatives. These actions were undertaken to ensure that Maxim not only meets regulations but continues improving its operations for both passengers and driver-partners.
Throughout the compliance period, Maxim submitted all required reports and implemented several structural improvements that contributed to achieving full driver licensing compliance. The company conducted an internal audit of PSV and eVP licences, updated its driver onboarding procedures, and introduced more rigorous inspection protocols. Additional support included financial assistance of up to RM400 for new drivers and a 0% commission incentive for newly approved driver-partners. Maxim also strengthened its collaboration with driving schools, offering drivers a fast-track PSV licensing process with full cost coverage.
Maxim also introduced new safety measures designed to elevate the passenger experience. These include women-only ride options in selected East Coast cities, upgraded SOS button functions for faster emergency response, and the distribution of child seats to top-performing drivers in Terengganu. The company expanded its support for Persons with Disabilities (OKU) by implementing 0% commission for OKU drivers and enhancing service features tailored to OKU customers. These initiatives reflect Maxim’s commitment to safety, accessibility, and inclusivity.
Beyond regulatory compliance, Maxim continued fostering community bonds through various social initiatives. This includes national celebrations such as Independence Day and Malaysia Day campaigns, transportation assistance for the blind community, and active participation in blood donation drives. Its memorandum of understanding with the Malaysian Association for the Blind further strengthens the company’s commitment to community welfare and equitable mobility.
Hazwan expressed deep appreciation during the press event, extending gratitude to APAD, drivers, passengers, and media partners for their continuous trust and support. He stated that the final approval marks a new phase of growth for Maxim Malaysia, paving the way for improved services, wider outreach, and a more secure experience for both passengers and drivers. He emphasised that Maxim’s mission goes beyond traditional e-hailing, serving as an essential platform that empowers individuals who rely on e-hailing as their primary source of income.
Hazwan also highlighted that Maxim plays a critical role in Malaysia’s mobility landscape by offering competitive alternatives, reducing market monopolies, and ensuring transportation access in major cities, suburban areas, and rural regions. He added that these achievements reflect Maxim’s dedication not only to meeting regulatory standards but also to empowering communities, supporting driver welfare, and enhancing passenger confidence.
With the final approval secured, Maxim Malaysia is now positioned to expand its technological capabilities, broaden its service offerings, and continue collaborating closely with authorities and local communities. The company remains committed to supporting a modern, inclusive, and accessible transportation ecosystem for all Malaysians.
