OPPO Released ‘Always-on Moment’ Videos and Launched ‘Perfect Companion’ Campaign in Various Regions

The smartphone market is experiencing growing levels of competition. Innovation in customer experience and customer service are equally important as innovation in products and technologies. Customers benefit from a better customer journey and experience as a result, and their perception of the brand remains positive. An organisation may keep customers who are loyal while also upholding a strong reputation for the brand by improving the customer experience.

Three video clips from genuine users in various countries were released by OPPO in June and July of this year, and the videos were well received by users. Together We Create, the first video, depicted the experience of senior citizens learning to use smartphones with the assistance of service representatives, while A Chance Meeting, the second video, tells the tale of a repairman who assists an Uber driver in locating and resolving GPS issues while still on standby, inside his car. The final video, titled Reunion, demonstrates how an OPPO support representative gave the user’s phone back when they experienced unusual conditions. The videos demonstrated how OPPO engages with its customers through typical daily issues.

Whether it is an out-of-the-ordinary experience or a part of daily life, all the stories have shown OPPO’s service motto of “Care & Reach”, which aims to constantly remove the barrier between customers and OPPO products by empowering its users with simple ‘How-to’ guidance and the convenience brought about by advanced technology.

In addition, OPPO also held its ” Perfect Companion in June” offline activities in Malaysia, Philippines, Pakistan, Egypt, Tunisia, and some other countries and regions, encouraging users to take their older parents to OPPO Service Centers and clear up their confusion on the daily use of cell phones, or fully master a new device function.

In addition, they could choose to accompany their parents to upgrade the device software and maintain their devices free of charge as well. The month-long event aimed at inspiring users to bring their older parents more care and companionship by improving their user experience of their devices. With this event, plenty of older moms and dads were able to solve various smartphone usage problems and discover many convenient and interesting phone features, with the help of OPPO’s service staff.

This effort has shown how dedicated OPPO is to offering considerate services and a hassle-free user experience, while also enabling the elder population to manage their devices because they are also tech-savvy. OPPO is committed to ensuring that customers get the most out of their OPPO Products through these initiatives.