CELCOM EMPOWERS DIFFERENTLY ABLED CUSTOMERS WITH EXCLUSIVE PRIORITY SERVICES

PETALING JAYA, 1 JULY 2019 – Starting today, Celcom Axiata Berhad empowers its new and
existing differently abled customers (Orang Kelainan Upaya – OKU) with an array of exclusive
privileges such as home visitations, priority services at all Celcom bluecube outlets and representation
via friends & family, including RM10 savings for life on mobile phone services.

Celcom empowers its differently abled customers with the following privilege services:
Home Visitations:
 Differently abled customers can request for a home visit appointment via call-ins at 1111 or
019-6011111, Celcom website or social media platforms.
 A Celcom customer service representative will be designated to attend to customers’ needs at
their own homes (within a 25KM radius from the nearest Celcom bluecube)
Priority service at all Celcom bluecube outlets:
 Attended immediately or next available by a Celcom customer service representative upon
identification (No queueing policy)
 Service provided at designated areas within Celcom bluecubes, suited to the customers’
preference.
Representation via friends & family:
 An authorised friend or family may represent a differently abled customer at Celcom bluecube
outlets for any type of service needed.
 Authorised friends and family would be required to present related documents such as an
authorization letter, Certified Disability card (OKU card), and a copy of the representative &
customer’s NRIC.
All existing or new differently abled customers will also enjoy a RM10 rebate on all Celcom Mobile
Postpaid plans, Celcom Home Wireless plans and Celcom Xpax Postpaid plans.

As Celcom believes in advancing societies, the telco’s latest campaign “Celcom Empower”,
exemplifies its commitment to bring technology, the internet and communication solutions closer and
more accessible to the differently abled, further empowering their lifestyle and creating new
opportunities.

Furthermore, 39 Celcom bluecube outlets are currently wheelchair accessible and Celcom will
progressively increase such accessibilities at more outlets. Nevertheless, differently abled customers
will be personally attended and assisted by Celcom’s bluecube staff at any point near a Celcom
bluecube outlet.

Idham Nawawi, Chief Executive Officer of Celcom Axiata Berhad said Celcom is honoured to do its
part following its Consumer First Pledge which priortises complaint resolution and customer service
quality.

“Aligned with the Government’s call to ensure Malaysians from all walks of life can benefit from the
global digital revolution and the Fourth Industrial Revolution (IR 4.0), Celcom assures inclusivity to its
differently abled customers by empowering them with technology, made accessible by our exclusive
priority services for their communication needs within the digital revolution.

“Customer experience is core to our strategy, and we want to ensure that every Celcom customer
receives the best service at every touch point. Celcom is proud to be the organisation that bridges the
digital divide and open infinite opportunities for everyone, improving their livelihood and economic

status. We hope to empower more Malaysians to be part in the nation’s digital revolution and also
cultivate new standards of services,” he concluded.

For more information on Celcom’s privilege services for the differently abled, please visit
www.celcom.com.my/personal/celcom-empower