Razorpay Curlec, Malaysia’s leading payment gateway, has been honoured with the ‘Best PayTech for Digital Customer Experience (CX) – Payments’ award at The Digital Banker’s Digital CX Awards 2026. This recognition highlights the company’s continued efforts in transforming digital payments and enhancing customer experience across financial services.
The Digital Banker, a globally respected business intelligence and research organisation, evaluates institutions that are reshaping digital customer journeys through innovation. The Digital CX Awards are regarded as a global benchmark for excellence, recognising companies that deliver seamless, consistent, and superior customer experiences across the financial sector.
This year’s programme saw over 1,600 submissions from more than 200 financial institutions worldwide, making the competition highly competitive. Evaluations were based on key areas such as innovation, engagement, personalisation, and user experience, including API integration, automation, real-time engagement, and overall customer satisfaction.
Accepting the award in Singapore, Kevin Lee, Country Head and CEO of Razorpay Curlec, expressed pride in the achievement and appreciation for his team’s dedication. He emphasised the company’s mission to provide world-class financial infrastructure for businesses of all sizes, from SMEs to large enterprises.
Razorpay Curlec continues to enhance its unified checkout experience with features such as Tokenised Cards, Apple Pay, Zero Interest Installment Plans, BNPL options, and wallet redirection. These solutions are designed with a simple and intuitive interface that helps improve conversion rates across merchants.
The company’s infrastructure is supported by its proprietary Shield risk engine, which monitors transactions in real time using billions of data points to ensure reliability and security even during peak periods. Razorpay Curlec is also exploring agentic payments in Malaysia, preparing merchants for evolving consumer behaviour.
With e-commerce expected to contribute significantly to a US$234 billion regional digital economy by 2025, demand for scalable payment solutions continues to rise. Razorpay Curlec currently supports over one million businesses globally and more than 5,000 SMEs and enterprises in Malaysia.
The company has achieved over 90 percent transaction success rates, driven merchant revenue growth of 8 to 10 percent through AI optimisation, and processed more than 11.5 million transactions with 65 percent year-on-year growth. It remains committed to building a seamless financial operating system for businesses as Malaysia’s digital economy expands.