NTT DATA, a global leader in AI, digital business, and technology services, today launched its Software Defined Infrastructure (SDI) Services Agent. This conversational, multi-agent innovation is engineered to dismantle the growing complexity of managing large-scale, multivendor enterprise IT environments. As organizations aggressively scale their AI workloads, traditional infrastructure management models are becoming severe bottlenecks—a critical operational challenge this new deployment directly solves.
The SDI Services Agent cuts through this complexity by acting as a centralized, intelligent orchestrator across networking, hybrid data centers, cybersecurity, and digital workplace environments. Instead of forcing IT teams to juggle isolated dashboards from various vendors, the system allows enterprises to interact with their entire infrastructure estate through simple, natural language prompts. Operating in the background, the multi-agent system continuously senses, reasons, and acts on live telemetry to deliver predictive intelligence and accelerate problem resolution.
A major driver of IT complexity is vendor lock-in, but NTT DATA’s platform bypasses this by delivering enterprise-grade intelligence across diverse, multivendor ecosystems—a sharp contrast to standard OEM assistants tied to a single brand. By synthesizing live context, historical data, and corporate policy guardrails, the agent provides explainable AI decisions that simplify day-to-day operations. This shifts the IT workload from chaotic troubleshooting to streamlined governance, while keeping human teams firmly in control.
“Traditional infrastructure services are increasingly out of step with the demands of an AI-driven enterprise,” said Chris Barnard, Vice President at IDC. “NTT DATA is differentiating itself through an innovative-first multivendor agentic service experience. Its AI-first approach enables infrastructure leaders to break out of traditional maintenance models and focus on outcomes at scale.”
The urgency to simplify core systems is backed by data; NTT DATA’s recent Global AI Report reveals that 34.5% of AI leaders are abandoning surface-level add-ons to focus on deeply embedding AI into core applications. Dilip Kumar, Global Head of Infrastructure Solutions at NTT DATA, Inc., noted that this conversational agentic experience is a strategic differentiator, allowing businesses to move past basic “lights on” maintenance and turn complex infrastructure into a highly optimized asset that drives measurable business value.
Beyond simplifying operations, the SDI Services Agent tackles environmental complexity by integrating built-in sustainability insights. This enables enterprises to clearly view, understand, and optimize the carbon and energy footprint of their infrastructure estates alongside standard performance metrics. The SDI Services Agent is available now globally, fully embedded within NTT DATA’s Software Defined Infrastructure Services portfolio.