Is Your Seat the Lucky One? Receive Mystery Gifts Onboard When You Fly with Firefly Airlines
Is Your Seat the Lucky One? Receive Mystery Gifts Onboard When You Fly with Firefly Airlines
24 JULY 2019, SUBANG JAYA – Firefly Airlines is once again extending thanks to all loyal customers with various mystery gifts onboard. The ‘Is Your Seat the Lucky One?’ campaign kick started earlier this week and has seen many passengers being pleased and appreciated. Mystery gifts onboard flights are actually a great way to turbocharge emotions and it fuels more passionate relationships between customers and the airline by creating a cycle of happiness.
Prizes include free return flight tickets once a month for 2 months and 6 months, free night stay at Royale Chulan Hotel & Resorts Malaysia vouchers, free one time return flight on Firefly and Firefly merchandise. To be one of the lucky ones, customers need to book any Firefly flight ticket and travel between 22nd and 28th of July. The mystery gifts will be placed in the back-seat pocket right in front of the passenger’s seat.
The airline staff basically places the mystery gifts on random flights every day from 22-28 July 2019 and only the cabin crew will be informed of the chosen flight so that an announcement can be made for passengers to check the back-seat pocket for the mystery gifts. A photo of the winner with the mystery gift will then be taken by the cabin crew to be posted on Firefly’s social media platforms.
In addition to the mystery gift hype, Firefly is also giving away attractive discounts for domestic destinations when flight tickets are booked in advance. Enjoy 30% off when you book now and travel between 19 August 2019 to 31 October 2019. Or stretch your wallet by 60% when you book now and travel between 1 November 2019 to 24 October 2020.
“A simple gesture can go a long way when it comes to keeping your customers loyal and you should always strive, first and foremost to deliver great experiences for your customers. If you’re not pleasing your customers on a regular basis, they’ll move on to someone who will and there’ll be no amount of gifts that can stop them. But if you have a happy and loyal fan base, it never hurts to say thanks and reward them in ways that make them feel truly special,” said Izra Izzuddin, Firefly Airlines Vice President of Marketing & Communications.
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Background on Firefly
Firefly, Malaysia’s Premium Short-Haul Airline began operations in April 2007. Currently, it operates a fleet of 12 ATR 72-500 turboprops out of Penang and Subang, connecting secondary destinations within the Indonesia-Malaysia-Thailand Growth Triangle as well as providing air linkages between Malaysia and Singapore. Firefly provides incredible value, convenient flight timings and excellent service to its passengers. On the ATR 72-500 passengers are allowed 20kg check-in baggage allowance, provided complimentary in-flight refreshments, assigned seating and convenient city airports.
Firefly has received numerous awards and recognitions. Firefly received the 2010 Frost & Sullivan Value Airline of the Year award and the Green Initiative of the Year 2010 award by Leaders in Aviation in conjunction with the Doha Aviation Summit. In 2012, Firefly was accorded Most Promising Brand of the Year by Putra Brand Awards. On April 25, 2014 Firefly also received an award for the Transportation, Travel and Tourism category. In 2011 and 2017, Firefly was conferred “Superbrand” status. Firefly is also recognized as the Best Brand in Aviation for the Brand Laureate. Adding on to the list, Firefly’s latest award received is the Malaysia Tourism Council Gold Award 2018 under the Airlines category.
Firefly connects with the world through Facebook, Twitter and Instagram.
Issued by:
Marketing & Communications Department, Firefly.
For enquiries, please contact:
Saisundary Sundra Kumar
Public Relations & Marketing, Assistant Manager
Mobile: +6016 412 3346
Tel: +6 (03) 7839 4504